Refund Policy

In force since October 14, 2026 · Version 2026-10-14

Residents of Chile: your contract and our commercial information are in Spanish at Chile.

1. Automatic renewal

Paid plans are subscriptions that renew automatically at the end of each period, monthly or yearly as you chose, and are charged in US dollars (USD) through Lemon Squeezy. We show you the price and billing period before you pay.

2. Cancelling

You can cancel at any time from your subscription (profile menu → Subscription), without contacting us. Cancellation takes effect at the end of the period already paid: you keep access until then and won't be charged again. Until the period ends you can undo the cancellation.

3. Refund within 14 days

If it isn't for you, you can get a full refund within 14 days of buying your subscription, with the Request a refund button on your subscription. No reason needed.

• The money goes back to the same payment method through Lemon Squeezy. How long it takes to show up depends on your bank.
• Once refunded, your account moves to the Free plan right away.
• Each subscription can be refunded once.

4. Renewals and other cases

The self-service refund applies to the initial purchase. If you were charged for a renewal you didn't want, or have a problem outside that window, write to contact@katanalabs.pro and we'll look into it. This doesn't limit your statutory rights, including the legal warranty if the service isn't provided as offered.

5. Failed payments

If a renewal charge fails, we email you and you have 7 days to update your payment method. If it isn't sorted out, your account moves to the Free plan and we let you know.

6. Business plan

Payment, cancellation and refund terms for the Business plan are those of its contract.

See also the Terms of Service. This service is provided by KATANALABS SpA, RUT 78.526.528-9.